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Hurricane Odile — September 15, 2014

Due to danger posed by Hurricane Odile, Foreign Affairs, Trade and Development Canada advises against non-essential travel to Baja California Sur, including Cabo San Lucas.

In the event of a medical emergency, travellers covered under Travel Underwriters' Emergency Medical insurance will be eligible for hospital, medical and related expenses, up to the sum insured.

Travellers who purchased our Trip Cancellation/Trip Interruption coverage prior to this official travel advisory may qualify for coverage benefits, if the policy and trip to the affected area were booked prior to the official Canadian travel advisory.

How to contact us from Mexico

For more information about your coverage or for travel assistance, our toll-free numbers are 001-800-514-9976 or 01-800-681-8070.

You can also call us collect using these numbers: 01-800-123-0200 or 01-800-021-1994. When calling from a public pay phone, use phones marked LADATEL or TELMEX.

This allows you to speak with a Canadian operator immediately. Once you're speaking with one, simply ask to make a call to 1-604-278-4108. That will put you through to us.

Please be aware that travel warnings are updated regularly. For the latest advisory status, visit the Foreign Affairs, Trade and Development Canada website.


Ebola Outbreak in Guinea, Liberia and Sierra Leone — August 1, 2014

The Department of Foreign Affairs, Trade and Development Canada is currently advising against non-essential travel to Guinea, Liberia and Sierra Leone, due to an outbreak of Ebola.

Travellers who submit medical claims resulting from unexpected sickness as a result are covered under Travel Underwriters' insurance medical policies, subject to the terms and conditions of the policy.

Travellers who purchased Travel Underwriters' Trip Cancellation/Trip Interruption coverage may qualify for benefits when a formal travel warning or advisory is issued by the Canadian Government. This advisory must be in place between the time you purchased insurance and the time you're scheduled to depart on your trip. The advisory must still be in place at the time of scheduled departure.

Visit the Government's website for the latest advisory status.

For more detailed information, please refer to your policy wording or contact one of our Licensed Insurance Advisors for the latest advisory status.

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